Duncan Boyne

Tech:Dynamics 365, Power Platform, Power BI

Responsibilities:

• Collaborate with clients to understand their unique business needs within the recruitment sector.
• Design and implement customized Dynamics 365 configurations to optimize workflow and data management.
• Integrate Microsoft solutions seamlessly into existing systems to ensure minimal disruption and maximum ROI.
• Provide training and support to end-users to enhance adoption rates and proficiency.
• Work closely with cross-functional teams to deliver projects on time and within scope.

Tech:SQL, Power Bi & Epicor ERP

Responsibilities:

• Building bespoke reporting for clients using various data sources with a focus on Epicor ERP and its SQL database.
• Creative design and implementation of the latest Power BI features.
• Handling the complete customer lifecycle, from initial Power BI Workspace setup to ongoing support.
• Autonomously managing the full scope of workload.
• Collaborating with both cloud and on-premise customers, working with different Epicor versions (Kinetic and ERP 10).
• SQL Scripting for data retrieval and manipulation.
• International Experience: Effectively collaborated with a diverse range of international customers, understanding and accommodating local preferences, currencies, and business practices.

Enterprise applications

Tech:SQL, Power Bi & eFront

Responsibilities:

• Provide expertise in database analysis and querying, including SQL Stored Procedures.
• Design and implementation of reports using a variety of methods, including eFront Reporting technologies, SSRS, Power BI and MS Excel.
• Maintain technical design documents.
• Contribute to continuing improvement process across our data and reporting services
• Liaise closely with analysts and developers to build appropriate solutions.

IT Operations

Tech:SQL, Power Bi & Epicor(ERP System)

Responsibilities:

• Managed a team of 1st and 2nd Line support engineers, ensuring seamless operation and support.
• Oversaw 3rd party support, database management, and IT maintenance across multiple locations.
• Led system upgrades, equipment maintenance, and various strategic IT projects to optimize performance.
• Successfully introduced new IT equipment across existing and new stores, enhancing operational efficiency.
• Delivered a balanced approach to technical execution and strategic leadership, driving organizational IT success.
• Provided critical support to the Senior Management Team (SMT) with reporting, IT planning, and project delivery.
• Ensured system reliability through robust backup processes, 24/7 on-call management, and disaster recovery planning.
• Spearheaded database optimization efforts to improve system performance.
• Designed and tested SQL backup storage solutions to ensure data integrity and availability.
• Planned, tested, and executed disaster recovery strategies to mitigate risks effectively.
• Delivered end-user training to enhance system adoption and usage across the organization.
• Independently managed multiple data-focused projects with a hands-on approach.

OneHub

Tech:SQL, HTML, CSS, ZenDesk, Octopus & bespoke in-house systems

Responsibilities:

• Configured and developed bespoke internal websites for company employees.
• Collaborated with Project Managers, Technical Consultants, and supporting staff to deliver tailored solutions.
• Built benefits based on client needs and specifications agreed upon by providers, consultants, and customers.
• Conducted end-user testing and resolved issues in User Access Testing (UAT) environments.
• Produced reports for providers, payroll, and HR to ensure seamless operations.
• Worked with a diverse range of international clients, accommodating local currencies and tax regulations.

Proteo Enterprise & Proteo Mobile

Tech:SQL, Sourcetree, and in-house ticketing system

Responsibilities:

• Maintained bespoke haulage software to ensure efficient operations.
• Performed base operations, including hardware and software installation.
• Handled web and SQL server maintenance and upkeep.
• Supported a mobile app for drivers, providing one-to-one support, troubleshooting, remote access, and maintenance.
• Modernized and migrated mail servers to improve communication infrastructure.
• Managed SQL databases and produced detailed reporting to support business needs.
• Delivered end-user training and remote support using GoToAssist and TeamViewer.

Synergy Suite

Tech:SQL, C#, and Jira

Responsibilities:

• Maintained high levels of customer experience by delivering prompt and effective support.
• Prioritized and resolved customer queries according to SLA requirements, escalating issues when necessary.
• Recorded accurate work logs within Jira for incident progression and audit purposes.
• Continuously learned about ongoing product changes to provide effective customer support.
• Contributed to business discussions, providing operational advice and addressing outstanding issues.
• Actively participated in team discussions to address relevant issues and promote forward-thinking solutions.

PL-900

9 GCSES C & Above