Fair use and cookies.

Fair use on the Reporting Care Plan

The Reporting Care Plan comes in three tiers, and what fair use means depends on which one you are on.

• Watch (£250) covers monitoring, alerting, a monthly scored health report and diagnosis of any failure within 24 hours. It deliberately includes no build hours. If something needs fixing rather than diagnosing, I will quote it or suggest moving up a tier, and I will never quietly do the work and invoice for it.
• Care (£750) includes up to four hours of build work and one request in progress at a time. Queue as many as you like across the month; I work them in order.
• Partner (£1,500) includes up to ten hours and two requests in progress at once.
• Everything covers the subscribing organisation and its own reports. It is not transferable to other companies.
• Hours don't roll over on any tier. The plan buys availability and monitoring every month, not a bank of time.
• If a request is clearly bigger than the tier (a new report, a remodel, a migration), I'll say so before any work starts and quote it separately. Nothing extra is ever billed silently.
• If you're regularly hitting the ceiling, that's a good problem, and we'll talk about whether the next tier or a scoped piece of work fits better. You can cancel any tier at any time.

Payment terms on fixed-price work

The Health Check and the Watch tier can be paid online. Everything larger starts with a conversation, because most of it depends on a number only you can tell me, and because a fixed price on work I have not scoped is a promise I have no business making.

• 50% to book, 50% on delivery, with 14 days to pay. Invoice or card, whichever suits your finance team.
• All prices exclude VAT where applicable.
• The deposit holds your date. Booking blocks out my diary, so the first half is non-refundable inside 14 days of the start date. Move it with more notice and nothing is lost.
• Work pauses while an invoice is overdue. Saying so here saves an awkward conversation later.
• Scope changes are quoted before they start rather than absorbed and then invoiced.
• Delays getting access move the delivery date, never the fee.

Cookies and analytics

This site sets no advertising cookies, and nothing here follows you around the web. It counts visits with a tool that needs no cookies. One other analytics tool, Microsoft Clarity, does use cookies, so it only runs if you click Accept on the cookie banner. A few embedded third-party tools can set their own cookies inside their own frames, listed below.

• Visitor analytics: I use Cloudflare Web Analytics to see which pages people actually read and how quickly they load. It sets no cookies, stores nothing on your device, and doesn't fingerprint you or follow you to other sites. What I get back is a count: page addresses, the site you arrived from, country, browser, device type and loading speed. There's nothing in it that lets me work out who you are. It runs for everyone, because it stores nothing on your device.
• Session recordings, only if you accept: Microsoft Clarity shows me where people click, how far they scroll, and replays of visits so I can spot pages that confuse people. Anything you type into a form is hidden from the recordings. It sets two cookies, _clck (keeps you recognised across visits, up to a year) and _clsk (joins the pages of one visit, a day), and Microsoft processes the data under its privacy statement. Clarity doesn't load at all until you click Accept. If you reject it, or never answer, it doesn't run.
• Changing your mind: click Cookie settings (also at the bottom of every page) to change your answer. Rejecting after accepting deletes the Clarity cookies straight away. Your answer is kept in your browser's local storage so the banner doesn't ask again on every page.
• Your preferences are stored in your browser's local storage and never sent anywhere: your theme choice (light or dark), whether you paused the animations, and, if you download the free dashboard, a note that you did plus a signed token that opens the offer page for a week. None of it identifies you.
• Embedded tools: the portfolio page embeds live Power BI reports from Microsoft, and the contact page embeds a Cal.com booking widget. Inside those frames, Microsoft and Cal.com may set their own cookies under their own policies.
• Forms and payments: the forms on this site post to my own code running on Cloudflare (see the next section for where the data goes), with Formspree as the fallback if JavaScript is off. Payments are handled by Stripe on its own pages, under its own policy.
• Hosting: the site is served by Cloudflare, which may use strictly necessary cookies for security and performance.

If I add anything else that tracks you or stores something on your device, I'll update this page first to say exactly what it collects, and it will go behind the same consent banner.

Who handles your data

If you give me your email or your details, here's exactly where they go. I don't sell data, and I don't share it beyond the tools below that make the site work.

• Newsletter signups: the newsletter box sends your email to MailerLite, my email provider, with double opt-in, so nothing reaches your inbox until you confirm it, and every email has a one-click unsubscribe. The checklist download form is handled by Formspree, which passes me your email.
• Enquiries: a message sent through the contact form (your name, email, message and browser type) is stored in my own database, hosted by Supabase in the EU (Ireland), and emailed to me through Resend. If we go on to work together, your contact details and our correspondence live in Capsule CRM so I can do the work and follow up properly.
• Dashboard downloads: if you download the free Data Quality Health Check, your name, email, which system you picked and your browser type are stored in that same Supabase database, and Resend sends you the download link and tells me you asked for it. I use it to know which systems people actually want and to follow up about the dashboard. The dashboard itself runs on your machine and sends nothing back. Not to me, not to anyone.
• Your rights: you can ask me what I hold, ask me to correct it, or ask me to delete it, any time, at Duncan@duncanboyne.co.uk. None of MailerLite, Formspree, Resend, Supabase or Capsule sets cookies on this site.

Questions about any of this: Duncan@duncanboyne.co.uk.